Success Stories

BNP Paribas Cardif

This international insurance company introduced AI assistant Cardi that is available 24/7.

56% call automation

83% first call resolution rate

52% NPS score

Bradwell B

Сhatbot for Bradwell B nuclear power station

Tikkurila

The leading paint company created a smart bot to help website visitors choose the right product.

Decathlon

A chatbot for a global sporting goods retailer processes orders and interacts with customers.

Henkel

A haircare brand chatbot enables hearing-impaired hairstylists to consult clients in a messenger.

Rules of Sorting

A chatbot for an IKEA-backed recycling non-profit encourages sustainable lifestyle and waste sorting.

Papa John’s Pizza

A voice skill for virtual assistant Alice enables users to order pizza using voice commands.

Dodo Pizza

Dodo Pizza franchise, the fastest-growing pizza brand in the world, automated its contact center with AI Assistant and won 5,000 customers back

“The Wallet” App

The app developer relies on Alina the bot to sort users’ emails and respond to their queries.

Qiwi

Friendly chatbot Quick helps the payment service provider to process 48% of customer queries.

Flower Paradise

Customers of this flower shop received calls with seasonal promotions from a voicebot. The conversion rate reached 33%.

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MegaFon

A voicebot call campaign for a telecom company resulted in a human-agent-like conversion.

Ozon Travel

Chatbot on a travel booking website takes on 25% of the first-line agent load and helps cut costs.

ViP Play

A Viasat-owned movie streaming platform relies on a customer support chatbot instead of a contact center.

Belka Car

The carsharing service deployed Belka-bot, which serves as a first-line support operator.

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