Deliver excellent customer service with Voice Commerce

Drive traffic, raise CSAT, increase customer loyalty, lower costs, and make your business omnichannel with a conversational interface

1 in 5

consumers have shopped using voice

41%

expect brands to have their own assistants

48%

of smart speaker owners are open to personalized tips and information

60%

of voice assistant owners made a purchase with voice

$40B

voice commerce sales will reach by 2022

How to capitalize on voice commerce?

Generate awareness and share information

Intelligent chatbots and voice assistants allow businesses to serve customers twenty-four hours straight. They can quickly provide them with important information via any channel and within a short time.

Create engagement and enhance customer service

A voice solution can be trained on the retail product data and customer service queries. This data may be used to boost customer engagement on the website and social media, and to create personalized communication with the clients, improving overall service experience.

Onboard new employees and customers

Our HR voice bot can take on the task of primary screening. It would use concrete characteristics or ring up candidates to specify the date and time for an interview. Moreover, this customized solution can be used for onboarding, training, and communicating with employees.

Enable transactions and arrange distribution

An AI-powered bot uses advanced NLP and machine intelligence to enable customers to have natural dialogues over various channels. This bot can get balances, view transactions, and make payments, allowing customers to transact with greater ease and convenience.

Integrate into product and improve operational efficiency

Conversational AI can make managing operations more efficient by providing real-time data, accessing information on stock and ordering, volumes, sales figures, and management through voice-activated commands. Build your bot for specific customer-directed aims and customize NLP models dependent on their performance needs.

Collect feedback and respond to complaints

Chatbots automatically send reminders to your customers prompting them to write reviews and submit ratings. Moreover, a chatbot can respond to your customers’ complaints and prioritize negative feedback to handle it faster.

Process, track and cancel orders

Automate order processes in an effective and low-cost way. Consider what consumers expect to get out of an interaction and integrate your unique business logic. Let your shoppers track the status of their orders from order confirmation to delivery and get notifications when order status changes.

Assist both online and offline

Voice bots are not supposed to replace workers. But they can assist professionals in various tasks and simplify many operational processes. An intelligent bot can help your employees with stock balance and reports, while your buyers can get a 24/7 customer service.

Virtual agents are gradually replacing human support in each industry

With Just AI it is possible to shift interactions with customers from traditional human support to automated. That will relieve your live agents from routine and help them deal with more complicated and challenging tasks.

Hi! I’d like to change the delivery address for the order I made this morning
Sure, no problem – you can change the delivery address within 24 hours! Just tell me your name and 4 last numbers of your order
1234 Simmons
Okay Linda, now we know each other! Now please enter the new address and I will replace it in the order

What our phone bots, chatbots, and voice skills can do?

With Just AI you don’t simply “integrate a chatbot”, but you steadily transform your business towards automation, better service, and cost-effectiveness in the consistent and right manner.

Chatbots built on a JAICP platform understand live speech and misprints. They handle complex queries and get customer’s intents. Thereby they would understand any question or statement, even the twisted one. Text or voice, they retrieve important information – intents, entities, and behavioral patterns.

  • 80%

    of standard questions can be solved by a chatbot

  • 65%

    of consumers prefer messaging apps and connecting on chat than customer call support.

  • 30%

    of manpower, operation and customer support costs can be reduced with the use of a bot

  • 95%

    of consumers believe that ‘customer service’ will benefit the most from chatbots.

Just AI key differences

Useful materials

Tools to build your perfect voice solution

Want to learn more?

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