Conversational AI
in Retail & E‑Commerce

The future of digital shopping

Okay Google, reorder dog foods
Based on your order history, I found Dry Dog Food. It’s $42.90 total. Would you like to buy it?
Yes
Okay Google, where is my order?
You have a package arriving on Monday, March 8.

We are trusted by forward-thinking retailers

The modern customer is busy, so less means more

Transform your customer service and bring a personal touch to your services

47%

of customers are open to personalized offers from bots

5x

CSAT and lead generation conversion rate

70%

of bots will be retail-based by 2023

$112B

bots will bring to retailers by 2023

60%

of voice assistant owners buy goods through voice

Shopping assistant at your service

AI-powered bots can be deployed on any channel and in any language

Whether you need a simple chatbot, a full-fledged voice assistant, or outbound calling — we have the right expertise and experience to tackle any of your challenges

Generate awareness and share information

Provide consumers with easy access and real-time information. Bring product notifications, discounts and promo info, notify of sales

Increase customer loyalty

Process, track, and automatically cancel orders. Collect feedback and respond to complaints, assist both online and offline, reduce screen interactions and time taken for checkout. Collect customer data to enrich CRM

Encourage impulse buying

Integrate into product and improve operational efficiency. Capture spontaneous purchases or provide inspiration – build voice skills that create additional value

Personalize shopping experience

Deliver intelligent recommendations based on users’ shopping behavior and purchasing history. Design and implement loyalty programs, ensure security and boost your brands’ credibility

Enable transactions and arrange distribution

Check the balance, view transactions, and make payments, allowing customers to transact with greater ease and convenience

Onboard new employees and customers

Consider process automation and workflow assistance. Implement a bot to take on tasks of primary screening, onboarding, training, and communicating with potential employees

A full-featured voice assistant to break new ground

Build a custom shopping assistant to meet your challenges, keep people engaged, excited, and loyal

Streamlined multichannel shopping

Increased Accessibility

How Just AI is empowering retail

PMI bot provides customer support

A chatbot verifies users’ age and helps pick the right IQOS device

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What PMI agent bot can do?

  • Conducts age test
  • Registers clients using their phone number
  • Answers questions about services and products
  • Helps to register a device and get a loyalty program code
  • Advises on how to fix IQOS
  • Retains the context and puts the call to an agent when facing challenging questions

What PMI agent bot can do?

2.7M messages handled by website bot

205,000 monthly unique visitors refer to bot

Tikkurila bot brings customer service to another level

The smart bot helps to choose the right paint and builds brand confidence

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What an agent bot can do?

  • Helps to pick the right paint among 200 other materials, aligning with a decision tree of 50 questions and 70 types of surfaces
  • Shows product characteristic, certificates, and labels
  • Understands queries even if the user misspelled the Finnish paint name
  • Answers FAQs
  • Finds the nearest shop
  • Serves over 100 queries during the weekends and 40 queries per night, automating 30% of work

Where: website, messengers, voice assistant
Yandex.Alice skill

30% of work automated

>100 queries during the weekends and 40 queries per night

Skoda gives travel tips through a voice skill

The in-car skill entertains travelers and adds massive value

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What the skill does:

  • Recognizes spoken queries, synonyms, and semantically similar phrases
  • Offers suggestions to car-travelers
  • Entertains kids and adults with exciting quests
  • Knows kids’ names, asks them riddles
  • Tells fun facts about animals and geographic areas

Where: PC, smartphones, Yandex.Navigator, YandexStation

Why Just AI?

Tools built in response to users’ needs and tasks

Projects of various volumes and complexity levels

Perfect for the whole
project team

Flexible technologies:

  • Enterprise-grade features and seamless scaling
  • Award-winning NLU and flexible third-party integrations
  • 25+ channels in one license
  • Native integration into mobile apps and smart devices

Reliable industry expertise

  • 100+ corporate clients, including top banks and fintech companies
  • Rapidly growing implementation partner network
  • Strategy and consulting services
  • Strong technological partnerships

Get Conversational with your customers

Switching to Voice Commerce is easy with Just AI. Meet the demands of customers who want smarter, faster, and safer shopping today

Learn more

Voice Commerce The future of digital shopping

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We appreciate you contacting Just AI and will get back to you as soon as we can.