What chatbots and voice skills do

• Engage in a conversation on the website
• Segment customer according to the sales funnel
• Send notifications and call customers once CRM trigger is set off
• Respond with the context and customer's preferences in mind
• Educate customers regarding service and product choices
• Conduct surveys and quizzes
• Increase brand awareness and build company’s image

Channels

• Website and in-app chatbots
• Voice bots for telemarketing calls
• Voice skills in Google Assistant or Amazon Alexa
• Interactive voice games for voice assistants
• Social messenger bots

Key features

• Natural Language Understanding
• Bot scenarios of any difficulty level
• In-skill purchasing support
• Customer authentication and authorization for data access
• Integrations with popular CRM and BPM systems
• Real-time bot training using machine learning and deep learning algorithms