Conversational AI for Contact Center Agility
Utilize the next-gen technology to meet rising customer expectations
Utilize the next-gen technology to meet rising customer expectations
24/7
customer self-service
98%
FAQs answered right
70–90%
reduction of calls and repeated queries
91%
positive response to AI-powered agents
Inbound calls
An intelligent agent can easily handle peak times. Relieve your human agents of mundane tasks, while keeping the highest level of service
Agent empowering
Customer support bot or intelligent IVR system can handle 65-98% of requests, allowing human employees to handle complex transactions, reducing errors and re-work
Outbound calls
Conversational agents can be set off by a CRM trigger: they can politely remind about due payments and appointments, offer related goods, conduct NPS surveys or collect delivery information
Agent assistance
An AI-powered bot can assist an agent through the desktop by listening in on the call, popping up hints and prompts of what to say or what required disclaimers to give the customer
Customer Satisfaction
Call Containment
First Call Resolution
The Belka bot to replace first-line support agents
A carsharing service BelkaCar needed a representative bot to provide customer support and elevate brand image
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What Belka bot can do?
Belka bot identifies vehicle brand, city, and parking area through the dialog. It reduces agent attrition, answers FAQs on 20 different topics, informs about mobile app registration, fares, rental zones, parking policies, things lost in a car, technical problems, petrol card usage, etc. In an emergency, the bot transfers the dialog to a human agent.
Channels: website, mobile app
20 different topics a bot can speak about
The assistant bot for a streaming service as a viable substitute to a call center
A Viasat-owned movie streaming platform ViP Play used Aimylogic to build a delicate bot to field customer service requests and complaints
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What support bot can do?
The ViP Play company used to command the services of an outsourced contact center, but agents didn’t always adhere to the corporate style of communication. This led to negative feedback and client attrition. The streaming service turned to the Aimylogic builder to create a polite bot. The bot now helps with account registration and subscription management, brings leads to the website, and works seamlessly with a CRM system.
Channels: website, Facebook, Telegram, VK
200-250 users per month
2600 unique requests handled over 1 year
The smart robot at a flower shop with a 33% conversion
A smart bot built with Aimylogic made 24,000 calls right before International Women’s Day
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What a smart bot can do?
The smart call bot offered to buy flowers the day before International Women's Day and 19,657 clients said YES. This bot not only recognizes one-word answers like yes/no or numbers but also natural language, slang, acronyms, and synonyms. The bot can also handle objections and suggests calling back in case the client is busy.
33% call conversion
Tools built in response to users’ needs and tasks
Projects of various volumes and complexity levels
Perfect for the whole
project team
Flexible technologies:
Reliable industry expertise
Switching to Conversational is easy with Just AI – we have the right expertise and experience to ensure a successful project
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