Raise the bar and provide excellent customer service with virtual agents

Chatbots and voice agents contribute to call center efficiency by automating routine customer service tasks. Higher automation decreases operational costs by lightening the workload of phone agents. For instance, a bot can ring up 200 people at the same time and answer automatically up to 90% of your customers’ FAQs – this allows agents to focus on more important tasks and increase their motivation.

People are looking for a personal touch in their conversations. Intelligent bots learn from the customer’s previous transactions and deliver personalized interactions to improve engagement. The average conversion rate for outbound phone sales campaigns is 20%.

Use voice biometrics and NLP to analyze the behavioral patterns of a customer’s voice when they call the customer center to access the account and compare it with the stored voiceprint. This saves the time of providing multiple identifications and remembering the answers to the security questions, effectively enhancing the customer satisfaction rate by 35%.

A voice call is more profitable and efficacious than a text message, and three times as much information can be rendered using it. Moreover, according to our polls, less than 1% of users can distinguish a calling bot, meaning that customers would listen to your message till the end.

Improve call center performance with a bot that assists your agents during interactions with customers. A bot can help them enhance their knowledge bases with the coach hints that come quick and unbeknownst to customers.

A bot keeps the context and past history of the conversation so that users do not have to repeat themselves.

To quickly solve problems that address technical matters (problem-solving, software configure, etc.), a bot receives queries and passes them to your tech support. Thereby your customers stay completely unaware of any woes and your agents don’t spend time to bother with things they know nothing about.