• 07-24-2021

  • 2 min read

  • Dasha Fomina

Weekly Digest: Alexa Gets Over Fifty New Features

Indian Federal Bank introduces voice assistant Feddy

 

The Federal Bank in India launched a virtual assistant named Feddy that serves to answer questions about the nearest branch for the bank, opening accounts, receiving statements at any time, and more. The virtual assistant is not limited to a website text interface: one can use Alexa and Google Assistant to communicate with Feddy using voice commands, or WhatsApp and Google Business Messaging for text communication. Via Voicebot.ai.

 

 

Toyota is adding a Driver’s Companion feature to the Sienna’s Toyota app

 

The Driver’s Companion is powered by Google Cloud and features a voice-activated virtual assistant named Joya. The virtual assistant enables Sienna owners to ask natural language questions and get real-time responses. Powered by Google’s Speech-to-Text and Text-to-Speech APIs, Joya has a realistic voice as well as the ability to respond with the correct answers even if users ask a question in multiple different ways. Via Car Scoops.

 

 

Amazon unveils over 50 new features for Alexa voice assistant

 

At a conference for Alexa developers, Amazon unveiled more than 50 new features for Alexa voice assistant. Among the important additions are paid skills, interactive media skill components, and interactive media skill components to name a few. Via Musically.

 

 

Study: customers are more likely to forgive chatbots for making a mistake

 

Researchers at the University of Göttingen found that when bots could not resolve an issue, customers were actually pleased to discover that their conversation partner was a non-human. According to lead author Nika Mozafari, “ a chatbot is more likely to be forgiven for making a mistake than a human.” The customer blames neither the company nor the bot, and may even have a positive reaction. Via Fast Company.

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