Personalize financial services with Conversational Banking

Conversational AI solutions allow companies to handle a large volume of interactions without having to hire additional staff. Bots can drastically reduce call center load by automating queries like finding the nearest ATM or bank branch, or providing assistance with password reset or blocking a lost card.

Smart bots let users keep their finances in check thanks to such features as budget planning, spending analysis, and discount notifications. Bots can work for customer’s convenience, managing multiple accounts, directly checking their bank balance and expenses on particular things.

In today’s world, an instant chat feature is what digital ‘always-on’ consumers expect. This is particularly vital in emergency situations. Bots can promptly address urgent requests, collect the necessary information and transfer the query to a human agent so that customers are never left alone with their problems.

When clients visit a bank website that has a bot greeting and navigating them, chances are the customer will end up with an account opening or a new purchase.

Conversational AI enables financial institutions to have intelligent, two-way conversations with their customers as well as deliver highly-personalized experiences. This leads to enhanced customer engagement and improved operational efficiencies – a true win-win scenario.

The process of insurance extension can be tedious, but conversational apps can save a lot of time for customers. A bot can remind that the current insurance is about to expire, and offers to book a meeting with an agent right away. Powered by recycled and reused customer data, an AI bot can spare customers the much-hated form-filling and paperwork.