Conversational Banking
Modern customers need a two-way conversation with a bank when handling finances.
Make it happen!
We are trusted by forward-thinking banks
Leading fintech companies use Just AI tools
and get excellent results
24/7
Customer self-service
98%
FAQs answered
right
50%
Support team capacity increased
91%
Positive response to banking assistant
Smart banking assistant
at your service
AI-powered bots can be deployed
on any channel and in any language
Whether you need a simple chatbot or a full-fledged voice assistant –
we have the right expertise and experience to tackle any of your challenges:
Superior Customer Support
Banking assistant answers FAQs, sends notifications, provides information on loan and other legal arrangements, shares analytics, and helps with navigation via both text and voice channel
Information sharing
Smart assistant delivers individualized messages on services and products, makes proactive suggestions, using preferred voice/text channel of communication with customer
Voice automation in call centers
Appointment reminders, special offers, upsales and cross sales – all of this is possible with a banking assistant. Automate outbound and inbound call flows with AI-powered calls
Effective Internal Communications
An assistant reduces time spent on office operations – it provides information to various parties swiftly, assists employees in their daily enterprise activities, and automates HR functions, enhancing the productivity of employees
Brand loyalty
Brand loyalty is more than a two-way conversation, and it is therefore necessary to communicate to customers with consistency. A voice skill – whether it is an educative experience or a voice game – enables companies to speak to their customers the same language
Debt collection calls
Outbound calls made by an AI-powered assistant brings human touch to your services while removing the stigma associated with debt collection. Implement a flexible assistant that sounds professionally and authoritatively
Break new ground with a full-featured voice assistant
Create a custom banking assistant that meets your challenges, keeps people engaged, excited and coming back. Give your brand a voice and build an assistant your customers can depend on
Streamlined Banking
Increased Accessibility
Biometric Security
A banking virtual assistant is pre-trained with 50+ banking use cases to handle most of the regular customer requests
AI in banking is paying dividends
45%
of consumers ask for voice assistant features within their favorite mobile apps
$127M
AI-powered bots saved banks in 2019
90%
of customer interactions could be automated in banks with the chat option by 2022
$7.3B
in operational cost savings banks will get from using bots by 2023
How Just AI is empowering banking
The Qiwi chatbot that takes the pressure off the phone agents
QIWI is an ecosystem of payment products and services. QIWI owns an integrated payment network that allows deliver payments via different channels for online and offline payments
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What can Qiwi chatbot do?
- Instantly reacts to customer inquiries
- Answers questions about services and products
- Helps to create a wallet account
- Guides on wallet refill, payments, and verification
- Responds to RFIs
- Retains the context and puts the call to an agent when facing challenging questions
656,100 inquiries were handled between February and June 2020
39% automatization during the first week
“Quick is an AI-powered bot, he understands overall context and uses offbeat answers, acting like a real friend”
The Banking Agent Assistant and InfoBots
InfoBots respond to customer queries, while the agent assistant intelligently prompts relevant replies and responses to the human agent
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What can InfoBots do?
- Get the meaning of the question and the customer’s intent
- Find nearest offices and ATMs
- Work as a currency converter
What can Banking Agent Assistant do?
- Instantly reacts to customer inquiries, retains the context and intent
- Shows relevant replies to an agent
4x Monthly service rate has grown up from 20,000 to 80,000 inquiries
50% Support team capacity increased
The callbot that never misses a call
A fintech callbot handles inbound calls in Brazilian and Russian languages
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What a callbot can do?
- Takes phone calls instantly
- Recognizes live speech, slang, and synonyms
- Answers FAQs and insurance questions
- Teaches how to collect insurance money
- Provides nearest office address and working hours
- Puts the call to an agent when facing challenging questions
40% Contact center load dropped
-30% Number of inbound call agents declined
-20% Missed calls reduced
38% Increased automation of processes
21,000 Monthly sessions are handled by callbot
Why Just AI?
Tools built in response to users’ needs and tasks
Projects of various volumes and complexity levels
Perfect for the whole
project team
Flexible technologies:
- Enterprise-grade features and seamless scaling
- Award-winning NLU and flexible third-party integrations
- 25+ channels in one license
- Native integration into mobile apps and smart devices
Reliable industry expertise
- 100+ corporate clients, including top banks and fintech companies
- Rapidly growing implementation partner network
- Strategy and consulting services
- Strong technological partnerships
Get Conversational with your customers
We are fluent in banking and fintech, we have the right expertise and experience to ensure a successful project. Meet the demands of customers who want smarter ways to access, spend, and invest their money today!
